Legal

Terms of Service

Last updated 3 October 2026

These terms apply when you create an account on azimuth-consultancy.com, download Azimuth Consultancy software, or buy a license subscription. “We” and “us” means Azimuth Consultancy. “You” means the person or organization using the account. By creating an account or subscribing, you agree to these terms.

1. Your account

You must give accurate details and keep your password private. You are responsible for what is done with your account. Tell us at once at info@azimuth-consultancy.com if you think someone else has used it.

2. Licenses

  • Each license covers one product on one machine. A license is bound to the machine it is first activated on.
  • You can deactivate a license in the client portal and activate it on another machine.
  • A new installation may run as a free trial (Demo) for a limited period. After the trial the software needs a paid subscription to keep working.
  • The software is licensed, not sold. You may not copy, resell, sublicense, reverse engineer or circumvent the licensing of the software, except where the law expressly allows it.

3. Subscriptions and payment

  • A subscription is for one license and is billed once a year in advance. The price, currency and period are shown on the Subscribe page before you pay.
  • Subscriptions renew automatically each year on the same date, at the price then in force for that product, until you cancel. The next renewal date is shown on each license in My Licenses.
  • Each payment extends the license by twelve months from its current expiry date, or from the payment date if the license has already expired.
  • Payments are processed by Stripe. Your card details are entered on Stripe’s page and never reach our website.
  • Prices are in US dollars. Your bank may add currency-conversion or other fees. You are responsible for any taxes your country applies to the purchase.
  • If a renewal payment fails, Stripe retries it for a period. The license keeps working until its current expiry date; it is not extended until a payment succeeds.
  • We may change prices for future renewals. A change does not affect a period you have already paid for.

4. Canceling

You can cancel a subscription at any time in the client portal: My Licenses, then Cancel Subscription on that license. Canceling stops all future charges. The license keeps working until the end of the period already paid for. Payments already made are not refunded — see our Refund Policy.

5. Transfers

We can transfer a license to another account on request. A subscription does not move with a license: the current subscription is canceled at the transfer, and the license runs until its current expiry unless the new owner subscribes.

6. Support

Support requests are made through the Support page of the client portal. We aim to respond within one business day, but we do not guarantee a response time or a fix.

7. Warranty

The software is provided “as is”. We work to make it reliable, but we do not warrant that it is free of errors, that it will run without interruption, or that it is fit for a particular purpose. You are responsible for checking survey results before relying on them.

8. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, including loss of data, profit or business. Our total liability for any claim is limited to the amount you paid us for the license concerned in the twelve months before the claim arose.

9. Ending your account

You can close your account at any time from My Profile. Closing it cancels all of your subscriptions and removes your licenses; installed software reverts to a trial the next time it starts. We may suspend or close an account that breaks these terms or is used unlawfully.

10. Changes to these terms

We may update these terms. The date at the top shows the latest version. Changes do not apply to a period you have already paid for.

11. Governing law

These terms are governed by the laws of the State of Texas, USA. Disputes are subject to the courts of the State of Texas. If you are a consumer, this does not take away any protection that the law of your country gives you.

12. Contact

Azimuth Consultancy — info@azimuth-consultancy.com. See also our Privacy Policy.