Legal

Refund Policy

Last updated 3 October 2026

License subscriptions are low-cost annual charges, and every product can be tried before you pay. For that reason payments are not refunded, except as set out below.

1. Try before you subscribe

A new installation runs as a free trial (Demo), so you can check that the software suits your work before subscribing.

2. Cancel at any time

You can cancel a subscription whenever you like: My Licenses, then Cancel Subscription on that license. Canceling stops every future charge straight away. The license keeps working until the end of the year already paid for; no time is taken away. Cancel before the renewal date shown on the license to avoid the next charge.

3. No refunds for payments made

A payment that has been taken — the first year or a renewal — is not refunded, in whole or in part, including when a subscription is canceled part-way through the year, a license is transferred, or an account is closed.

4. When we do refund

Our mistake: a duplicate charge, or a charge taken after you had canceled. Contact us and we will refund it in full.
Your legal rights: if the law of your country gives you a right to a refund or to withdraw from the purchase, this policy does not take that right away.

5. How to ask

Write to info@azimuth-consultancy.com with your username, the product and the date of the charge. Refunds go back to the card used for the payment, through Stripe, and usually appear within 5–10 business days.